Salesforce partners with TikTok for social commerce


In a new partnership, Salesforce will make it easier for merchants using Salesforce Commerce Cloud to engage with TikTok users and make their products discoverable on the social platform. Commerce Cloud already has well-established integrations with social platforms such as Facebook and Instagram.

TikTok has been adding shopping features steadily over the past year, positioning itself to compete with older social networks. “TikTok is home to a new kind of commerce experience, where community, entertainment and commerce blend, creating unique opportunities to engage with consumers and drive impactful results,” said Melissa Yang, Head of Ecosystem Partnerships at TikTok in a release.


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Specific offerings. Among the capabilities created by the partnership are:

  • The ability of Commerce Cloud merchants to publish their products easily on Tik Tok using catalog-focused advertising solutions with simple one-click set up.
  • Use of the TikTok pixel to analyse and optimize campaign performance.
  • Advanced Matching to improve audience building for retargeting.

Merchants will be able to launch TikTok as a sales channel within Commerce Cloud.

Why we care. What is the future? Is it the metaverse? Is it CTV? Is it social commerce? Or is it something we’ve yet to anticipate? It’s a wise bet that, unless social media completely implodes, social commerce is going to be a big part of the future. It’s where audiences are and the ability to help them discover and purchase products without sending them to a different channel is priceless.

And for marketers targeting Gen Z and Millennials, TikTok is where the action is right now, with over one billion monthly users, almost half in the valuable 10-29 year old demographic. How long that will last, who knows? But it’s significant that Instagram and YouTube are trying to become more like TikTok every day.

Read next: Zefr promises brand safety on TikTok with new AI offering


About The Author

Kim Davis is the Editorial Director of MarTech. Born in London, but a New Yorker for over two decades, Kim started covering enterprise software ten years ago. His experience encompasses SaaS for the enterprise, digital- ad data-driven urban planning, and applications of SaaS, digital technology, and data in the marketing space. He first wrote about marketing technology as editor of Haymarket’s The Hub, a dedicated marketing tech website, which subsequently became a channel on the established direct marketing brand DMN. Kim joined DMN proper in 2016, as a senior editor, becoming Executive Editor, then Editor-in-Chief a position he held until January 2020. Prior to working in tech journalism, Kim was Associate Editor at a New York Times hyper-local news site, The Local: East Village, and has previously worked as an editor of an academic publication, and as a music journalist. He has written hundreds of New York restaurant reviews for a personal blog, and has been an occasional guest contributor to Eater.



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